Return & Refund Policy

Last updated: 7 January 2026

Customer satisfaction is important to us at Lenisus Limited.

1. Return Eligibility

Returns are accepted if:

  • The product is defective

  • The wrong item was delivered

  • The product is damaged upon delivery

Requests must be made within 7 days of receiving the product.

2. Return Conditions

  • Item must be unused and in original packaging

  • All accessories and manuals must be included

  • IMEI/serial numbers must match our records

3. Non-Returnable Items

  • Opened software

  • Used earphones or hygiene-sensitive products

  • Products damaged due to misuse or negligence

4. Refund Process

  • Approved refunds are processed within 7–10 business days

  • Refunds will be issued to the original payment method

5. How to Request a Return

To request a return, please contact us:

Lenisus Limited
📧 Email: sales@lenisus.co.uk
📞 Mobile: 07466684520